Return Policy

If you are not satisfied with your purchase of a Breville appliance from Breville Canada, you may be eligible to return your appliance to Breville within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.

Terms and conditions of Return & Refund Policy:

  • The appliance must have been purchased directly from Breville Canada. Breville cannot accept returns of Breville branded appliances purchased from other retailers or resellers.
  • The purchased appliance must be in brand new condition with original packaging and accessories. Please note that Breville does not permit the return of or offer refunds for parts or accessories.
  • Please contact us to commence the return process. Please do not return your appliance to Breville without first obtaining a Return Authorization number. Please note that Breville is not responsible for an appliance that is lost or damaged if it is returned without following our return process and without obtaining a valid Return Authorization number.
  • The Return Authorization number is valid for 14 calendar days from issuance.
  • If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Breville will offer you a refund based on your original method of payment, subject to applicable Canadian law.

Dead On Arrival (DOA): Product Failure Out of the Box

A Breville appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact Breville within 30 calendar days of the invoice date. Breville will determine whether the product is DOA and, where applicable, will arrange for the DOA product’s return and ship you a replacement product at Breville’s expense.

For further information on warranty-related claims, please refer to the Breville Canada Warranty.

 

Breville Canada Contact Information

 

Method of Contact Contact Details
Online Form: Click here to obtain online form.
Customer Support: Please visit the Breville Canada Support page for current contact options, hours of operation and available support services.
Head Office: Breville Canada
Please contact Breville Canada Support before returning any product.
Do not return products to a Breville office or other address without first speaking with Breville and obtaining a valid Return Authorization number.